Shipping policy
We always aim to dispatch within 2 working days of an order being placed, we then hand the orders and control from that point over to one of our delivery partners.
Usually, you'll receive a UK order (no matter the method you choose) within 5 working days in the worst case. International orders usually arrive within 10 working days. Please allow up to 7 working days for UK orders, and 15 working days for international orders before getting in touch though, as we can't take any action with couriers until after that period of time.
Some orders just take a little bit longer, particularly over bank holidays and busy times of the year like Christmas or typical nation-wide promotional periods.
Please note: While we & our courier partners strive to ensure the safe and timely delivery of orders, full liability will be on the customer if an order has been placed and goes missing when the parcel has been flagged to be left in a safe place. This applies either when safe place (or any other version of this) has been selected as a delivery option or written in the delivery notes.
UK Customers
APC Tracked Next Working Day (order by 12pm) - England only
Order by 12pm Friday 20th December for Christmas delivery!
- Next Working Day 4pm (Order by 12pm Mon - Fri / Deliver Mon - Fri) £7.50
- Same day dispatch if ordered before 12pm Monday - Friday.
- Delivery from 1 working day after dispatch, delivery Monday - Friday only.
Royal Mail Express (1-2 days)
Order by Thursday 19th December for Christmas delivery!
- From £6.00 (FREE on orders over £50.00)
- Delivery from 1 working day after dispatch.
Royal Mail Tracked 48 (2-4 days)
Order by Wednesday 18th December for Christmas delivery!
- From £4.00 (FREE on orders over £25.00)
- Delivery from 2 working days after dispatch.
International Customers
Europe
Order before Wednesday 11th December for Christmas delivery!
We use a FedEx Delivered Duties Paid service, calculated live in checkout so what you see when checking out is all you'll pay. No surprise charges on arrival.
Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Japan, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovenia, South Korea, Sweden, Switzerland
We’re gradually re-introducing many EU countries to our list of shipping destinations post-Brexit. Don’t see your country on the list? Send us an email and we’ll investigate adding it!
Rest Of World
Order by Sunday 1st December for Christmas delivery!
We use a Royal Mail Tracked International service where the delivery fee is stated at checkout. These parcels are sent DDU (delivery duty unpaid) so you may have additional fees to pay upon delivery. Please check the local fees for your shipping destination to find out if there will additional fees to pay upon arrival.
Andorra, Australia, Canada, Cayman Islands, Ecuador, Gibraltar, Liechtenstein, Malaysia, New Zealand, Norway, Singapore, Thailand, Trinidad & Tobago
Some countries have particularly strict customs rules and processes, for instance Australia, New Zealand and Canada. Please keep an eye on tracking information, once a parcel is with the courier and finds its way to customs in your country we have zero control of the time it takes your order to reach you.
UK Trade Customers
Trade orders have a maximum order value of £999. Due to the typically large and complex nature of trade orders, they have specific shipping rates.
APC Tracked Next Working Day (order by 10am)
-
Next Working Day 4pm (Order by 10am Mon - Fri / Deliver Mon - Fri) for £15.00 (FREE on orders over £300)
Royal Mail Tracked (3-5 days)
- Delivery from 2 working days after dispatch. £10 or FREE on trade orders over £150.